Return and Refund Policy

How do I cancel my order?

If you need to make a change to your order or cancel it, please contact us within 12 hours of placing the order. You can reach us at [email protected].

Please note:

Changes or Cancellations: Requests for changes or cancellations must be made within 12 hours after your order has been placed.
After 12 Hours: Once the packaging and shipping process has begun, we’re unable to cancel or modify your order.

For any questions or further assistance, feel free to contact us. We’re here to help!

How can I request a refund?

At QueenCinema, your satisfaction is our top priority. If you’re not completely happy with your purchase, here’s how you can request a refund:

You’re eligible for a refund if:

You changed your mind or no longer want the item: You can return the new condition item for a refund as long as it has not been used. Please note that the return shipping cost will be at your expense.
You received the wrong item: If the item you received is not what you ordered, you can request either a refund or a replacement. If you don’t want the item, you can return it for a refund, but please note that the return shipping cost will be at your expense and the item must be unused.
Your item arrived defective or damaged: If your product arrived with defects or damage, let us know and we’ll make it right.
Your order didn’t arrive due to an error on your part: For example, if the shipping address you provided was incorrect.

To request a refund or replacement:

Contact Us: Email us at [email protected] within 30 days after the estimated delivery period has passed.
Approval Notification: We’ll let you know by email whether your refund or replacement request has been approved.
Processing: If approved, your refund will be processed and the amount you spent will be credited to your original payment method within 7 business days (excluding public holidays).

What if you don’t receive your refund within 7 business days?

Check with Your Credit Card Company: It may take a little time for your refund to be reflected on your account.
Still No Refund? If you’ve followed the above steps and haven’t received your refund, please contact us at [email protected].

Returning Items:

Shipping Costs: You’re responsible for return shipping costs. These are non-refundable. If we issue a refund, the cost of return shipping will be deducted from the refund amount.
Shipping Insurance: For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We’re not responsible for items lost in transit.

If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to help!

How do I return an item?

Thank you for your purchase! We hope you’re satisfied with your order. If, for any reason, you are not completely happy, you may be eligible for a return and refund. Please review our return policy below:

Returns

Eligibility: Returns must be postmarked within seven (7) days from the purchase date.
Condition: Items must be in new, unused, and unopened condition with all original tags and labels attached.

Return Process

Contact Us: To initiate a return, please email our customer service team through our website’s contact form.
Instructions: You will receive detailed instructions on how to return your item.
Shipping Costs: You will be responsible for all return shipping charges. We recommend using a trackable shipping method to ensure your return is received. If the item is lost in transit, you will need to cover the cost of the lost item.

Refunds

Processing Time: Once we receive and inspect your return, we will process your refund. Please allow at least seven (7) days from the receipt of your item for processing. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Notification: We will notify you by email once your return has been processed.

Exceptions

The following items cannot be returned: